Polluno PLUS 2024 City E-bike with torque sensor

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Motor

Motor 250W, 45NM

Battery

Removable battery 720Wh

Max. Range

80-100 km

Polluno PLUS 2024 City E-bike with torque sensor

Color
Black
White
Size
Version
€999,00 €1.499,00
Buy it together with
Thumb throttle for M100/C100/Polluno Plus 2024/Star 2024
€25,99

Details
Product Overview

Thumb throttle for M100/C100/Polluno Plus 2024/Star 2024

€25,99
Overview
36V/20A battery, for Polluno Plus
€349,00

Details
Product Overview

36V/20A battery, for Polluno Plus

€349,00
Overview
Bicycle cell phone holder
€16,99

Details
Product Overview

Bicycle cell phone holder

€16,99
Overview
Bicycle bags Pannier rack bag bicycle
€40,00

Details
Product Overview

Bicycle bags Pannier rack bag bicycle

€40,00
Overview
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Manual
Voyager Wayfarer

 

Netuno Polluno

 

Netuno Pro Polluno Pro

 

Netuno Plus Polluno Plus 2023 26 inch

 

Polluno Plus 2023 28 inch Star

 

LCD display from Eskute E-Bike Star LCD display

 

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Return
RETURN POLICY
Return and refund policy:
If you are not satisfied with your purchase for any valid reason (excluding a change of mind), email our customer service department within 15 days of receiving the product for a return and refund.
Returns and cancelation:
1. if you have not received the shipping notification, you can cancel or change this order by contacting our customer service by e-mail. Our customer service will help you to cancel or change the order within 24 hours of receiving your email.
2. once you have received the shipping notification, please note that we can NOT cancel or change orders anymore. Therefore, please wait for your package to arrive and you can either keep it or contact us to request a refund.
3. do not return the package yourself or drop it off at the sender's address. Any product returned without acceptance will not be refunded.
4. Please email us within 15 days of receiving your Eskute delivery if you warrant a return.
5. Please describe the problem in the email.
6. Please wait for a response from our friendly Eskute team, usually within 24 hours.
7.In the meantime, please keep the Eskute delivery box in a cool and dry place so that it is not damaged.
8. After approval, a shipping address and instructions will be sent by email to the mailbox where you ordered an Eskute.
9. Read the "Acceptable conditions for a return"

    Acceptable conditions for a return

    1. 15 days after receipt of your Eskute bike;
    2. The bike must be unused, free of dirt, dust and other contaminants and in the original packed condition in which you received it;

    The customer is responsible for the cost of return/exchange if:
    1. The customer does not like the product and wants to return it;
    2. Other personal reasons such as "wrong size", "does not fit", "no longer needed/wanted", etc.
    For returns for personal reasons, the shipping costs will be borne by the customer and deducted from the refund amount.
    Eskute will bear all costs of return/exchange including shipping charges if a major defect is found for which there is proof; you can show the problem via email, either in the form of a picture or a video.

      Our warranty policy comes into effect upon receipt of the goods. If there is a minor defect, we will send the parts to the customer free of charge and the freight costs will be borne by Eskute. We will cover the repair costs if the bike is repaired by a local store.
      Please check our warranty.

      Lost package:

      Eskute is responsible for the delivery of your order. A delivery exception occurs when a package is temporarily held up in transit for an unforeseen reason. Even with the most reliable eCommerce order tracking, a lot can happen to a package in transit. If the tracking info is not updated for more than 3 days or even longer. Please be patient and wait for the delivery. Eskute will always check and advocate for you. If you have not received your order after 3 weeks of receiving the shipping confirmation email, the package will be considered lost in transit. Eskute will bear the loss and offer you a full refund. You can refuse the package when the package finally shows up. Eskute ensures that customer experience is always a priority.

      Eskute guarantee

      At Eskute we offer up to 2 years warranty on our bikes. In general, we will cover most system problems and factory defects.
      The table below shows the warranty for specific parts.
       
      Exceptions

      The warranty is automatically void if an unauthorized modification is made. During the service order process, you must notify us of any unauthorized modifications or non-Eskute repairs or replacements made to your product. We are not responsible for any damage to the product that occurs during the repair process that is the result of unauthorized modifications or repairs or replacements not performed by Eskute.

      The warranty does NOT cover problems caused by any of the following.
      1. Any misuse of the product, such as using the bicycle for commercial/rental purposes, playing dangerous acts, etc., riding the bicycle in abnormal road conditions.
      2. Any unauthorized modification to the product, such as disassembly of the bicycle without instructions from Eskute, incorrect installation, repair or maintenance by anyone other than Eskute.
      3. The product was affected in accidents such as traffic accidents.
      4. The product has been exposed to extreme environmental conditions (including extreme temperature or humidity), extreme physical or electrical stress or interference, fluctuations or surges in electrical power, lightning, static electricity, fire, acts of God or other external causes.
      5. Damage to the rust protection layer due to improper use (damage to the rust protection layer can lead to corrosion and breakage of the parts).

         

        CONTACT US

        If you notice any problems with your bike during the warranty period, please contact us at support@eskute.de with the following information:

        • Platform of purchase, such as Amazon, Brand Store, etc. (If you have purchased from Amazon, please also let us know the seller name on your order)
        • Order number/ID
        • The e-mail and delivery address you used when ordering.
        • Pictures/short videos of the problems and a short description of the problems

        HOW WILL WE ANSWER

        1. Please wait for a response from our friendly Eskute team, usually within 24 hours.
        2. In the meantime, please store the Eskute delivery box in a cool and dry place so that it is not damaged.
        3. Once approved, a shipping address and instructions will be emailed to your inbox that you used to order from Eskute.
        4. We will arrange the exchange within 3 working days. Refunds will be made within 2 working days to the customer's original payment method.

        WHEN WILL YOU RECEIVE A REFUND

        Refunds to credit/debit cards usually take 2-5 business days, but it can take up to 30 days depending on the card company. If you paid with PayPal funds, the money will be refunded to your PayPal balance. Please contact Paypal or your credit/debit card bank for more information about the refund.

        • FREE returns within 15 days

        Shipping

        • Free delivery

        incl. VAT

        • No additional fees

        Discover the new era of urban mobility with our state-of-the-art electric bike! Equipped with a powerful 720Ah battery and a 250W Sutto (Bafang) motor, it offers you the freedom and flexibility you need in the city. The integrated torque sensor ensures a smooth riding experience and effortless locomotion. Enjoy a sustainable and environmentally friendly ride without sacrificing comfort and style. Experience the future of urban transportation now!

        Read more

        Experience the future of mobility - electric and efficient!

        Polluno Plus 2024 Classic black and white.
        Polluno Plus 2024 Classic black and white.
        Polluno Plus 2024 Classic black and white.
        Easily move forward in any position

        With 5 support levels and a powerful 250W rear motor, the Polluno PLUS City E-Bike gives you plenty of pedal assistance in any traffic situation.

        Note: The Polluno Plus -package is not supplied with a throttle.

        • 250W rated power
        • 45 Nm Torque
        • 25 km/h Maximum speed
        Achieve more in one day with just one battery charge

        The frame conceals a powerful lithium battery with a larger capacity of 720 Wh, so that the e-bike requires less charging in city traffic.

        Tip: Make sure that the display is switched on with a charged battery and that the switch on the right-hand side of the battery is switched on. (Note: switch: 1 is on, 0 is off).

        TORQUE SENSOR (force sensor)

        The torque sensor ensures a more harmonious ride with pedal assistance and uses less battery capacity. As the energy is only provided when needed, our e-bikes can cover up to 30 % longer distances.

        For example, if you ride up a hill and therefore pedal harder, the motor will provide you with more assistance.

        TORQUE SENSOR (force sensor)

        The torque sensor ensures a more harmonious ride with pedal assistance and uses less battery capacity. As the energy is only provided when needed, our e-bikes can cover up to 30 % longer distances.

        For example, if you ride up a hill and therefore pedal harder, the motor will provide you with more assistance.

        Easily move forward in any position

        With 5 support levels and a powerful 250W rear motor, the Polluno PLUS City E-Bike gives you plenty of pedal assistance in any traffic situation.

        Note: The Polluno Plus -package is not supplied with a throttle.

        • 250W rated power
        • 45 Nm Torque
        • 25 km/h Maximum speed
        Achieve more in one day with just one battery charge

        The frame conceals a powerful lithium battery with a larger capacity of 720 Wh, so that the e-bike requires less charging in city traffic.

        Tip: Make sure that the display is switched on with a charged battery and that the switch on the right-hand side of the battery is switched on. (Note: switch: 1 is on, 0 is off).

        TORQUE SENSOR (force sensor)

        The torque sensor ensures a more harmonious ride with pedal assistance and uses less battery capacity. As the energy is only provided when needed, our e-bikes can cover up to 30 % longer distances.

        For example, if you ride up a hill and therefore pedal harder, the motor will provide you with more assistance.

        Easily move forward in any position

        With 5 support levels and a powerful 250W rear motor, the Polluno PLUS City E-Bike gives you plenty of pedal assistance in any traffic situation.

        Note: The Polluno Plus -package is not supplied with a throttle.

        • 250W rated power
        • 45 Nm Torque
        • 25 km/h Maximum speed

        Conquer the streets with style and ease

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        Feel the power of the future under your feet

        LCD display
        The Polluno Plus is equipped with a color LCD display of the latest generation. Note: Bluetooth connection and APP function of the cell phone are not supported.
        SHIMANO 7-speed gearshift
        The Polluno PLUS City E-Bike is equipped with a Shimano 7-speed gear system and rustproof KMC chain for versatile use. Shift smoothly between low and high gears to master any traffic and ground conditions in conjunction with the pedal assistance.
        160MM disc brake
        Short braking distances in all situations. The 160 mm disc brakes made of an aluminum and steel alloy ensure that you come to a safe stop even at higher speeds.
        160MM disc brake
        Short braking distances in all situations. The 160 mm disc brakes made of an aluminum and steel alloy ensure that you come to a safe stop even at higher speeds.
        LCD display
        The Polluno Plus is equipped with a color LCD display of the latest generation. Note: Bluetooth connection and APP function of the cell phone are not supported.
        SHIMANO 7-speed gearshift
        The Polluno PLUS City E-Bike is equipped with a Shimano 7-speed gear system and rustproof KMC chain for versatile use. Shift smoothly between low and high gears to master any traffic and ground conditions in conjunction with the pedal assistance.
        160MM disc brake
        Short braking distances in all situations. The 160 mm disc brakes made of an aluminum and steel alloy ensure that you come to a safe stop even at higher speeds.
        LCD display
        The Polluno Plus is equipped with a color LCD display of the latest generation. Note: Bluetooth connection and APP function of the cell phone are not supported.

        What's in the box?

        - ESKUTE Polluno Plus 2024
        - Tool set
        - Charger
        - Battery wrench*2

        • Maximum speed: 25km/h
        • Range: Up to 100 km with supportAbility to climb
        • Climbing ability: Up to 10°

        (*The actual performance depends on the physical strength of the rider.)

        • Motor: 250w brushless rear motor
        • Motor position: Hub
        • Torque in Nm: 45Nm
        • Maximum speed: 25km/h
        • Support levels: 1-5 levels
        • Battery power: 720Wh(36V 20Ah)
        • Battery voltage: 36V
        • Battery position: in the frame
        • Battery detail: 21700 5.0Ah battery cells, removable
        • Battery range: 100km
        • Battery range details: depending on several factors, depending on driving style
        • Product weight 28 inch(net weight): 26.3KG
        • Product weight 26 inches(net weight): 25.5KG
        • Weight of the package: 35kg
        • Battery weight: 3kg
        • Working temperature: 0-40 ° C
        • Sensor: Torque sensor
        • Charger: 42V / 3A, DC
        • Controller: 36V
        • Show screens: LCD screen
        • Frame material: 6061 aluminum
        • Spring travel: 60mm
        • Fork type: Suspension fork
        • Pedal material: Aluminum
        • Crank: Prowheel 170mm crank
        • Stand: Aluminum, adjustable
        • Sspokes: Stainless steel
        • Wheel size: 28" x 1.75" tires / 26" x 1.75" tires
        • Tire pressure: approx: INFLATE TO 50-85 PSI. / 3.5-6.0bar / 350-600kPa
        • Brake lever: Eskute brake lever, black
        • Bauart brake: Mechanical disc brakes
        • Disc brake size: 160mm
        • Handlebar material: Aluminum
        • Front light: StVZO standard, 15 lux
        • Rear light: StVZO standard, 10 lux
        • Freewheel: SHIMANO 7-speed
        • Stem: Aluminum, non-adjustable
        • Seat post: 2.5mm φ30.4x400*2.5T
        • Seat post features: height-adjustable
        • Seat post fixation: Quick release

        What online reviewers say

        Watch more related videos
        Polluno Plus 2024
        @Reviewer: Casey's E-Bike World

        Color：White

        @Reviewer: Casey's E-Bike World

        Color：White

        @Reviewer: Casey's E-Bike World

        Color：White

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